Support services officer (H/F)

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 110 000 collaborateurs pour un chiffre d'affaires de 31,3 milliards d'euros en 2025, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.

Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2025 » du magazine TIME.

Safran Electronics & Defense est une entreprise internationale de plus de 19 000 collaboratrices et collaborateurs, qui mobilisent expertises et esprit de corps pour concevoir des solutions de haute technologie dans les domaines de l'aéronautique, de la défense et du spatial. En combinant intelligence humaine et technologique, l'entreprise développe des produits et services pour les acteurs du monde civil et militaires, sur terre, en mer, dans le ciel et dans l'espace.

Parce que nous sommes persuadés que chaque talent compte, nous valorisons et encourageons les candidatures de personnes en situation de handicap pour nos opportunités d'emploi.

Descriptif mission As a fully owned subsidiary of Safran Electronics & Defense, Safran Electronics & Defense Australasia Pty Ltd (SEDA) delivers and supports various products including high-performance optronics and inertial navigation equipment.

Headquartered in Sydney, SEDA brings local expertise in the integration of optronics and navigation systems for the air, land and naval platforms of the Australian and New Zealand Defence Forces.

ABOUT THE ROLE:

To ensure Safran Electronics and Defense Australasia (SEDA) readiness for continued business growth, SEDA is seeking a suitably qualified Support Services Officer. Reporting to the Support Services Manager, the Support Services Officer provides administrative and coordination support to the delivery of in-service support activities, with a primary focus on RMA management, service request tracking, and contract delivery support.

The role also ensures accurate tracking, data integrity, and coordination across support activities, enabling effective contract execution within the Australian defence industry.

In this role, you will be responsible for;

o Administer and maintain the RMA and repair tracking system

o Coordinate status updates across workshop, engineering, and supply teams

o Log and track customer support requests and service activities

o Support coordination of contract delivery tasks and follow up actions

o Prepare inputs and supporting material for CDRLs and contract reporting

o Maintain risk, issue, and action registers

o Support governance activities including meetings, minutes, and action tracking

o Ensure accuracy and integrity of contract-related data and records

PERSONAL ATTRIBUTES & SKILLS:

o Ability to obtain and maintain an Australian Department of Defence security clearance to Negative Vetting Level 1

o Strong organisational and tracking capability

o Attention to detail and data accuracy

o Customer focused and Excellent client-facing skills

o Strong written and oral communication skills

o Proactive, Autonomous, Rigorous, Organised

o Interest in advanced technologies

o Strong work ethic